FAQ for Home & Family

Here you can get answers to some frequently asked questions.

Q. I am thinking of buying a Tornado and the literature states that it needs a 22mm cold feed. The feed to my house is 15mm, is this a problem?

Q. I have found a booklet which has a section where installation and service information should be logged. Who should complete this, and if it is not filled in is my guarantee affected?

Q. I am looking to buy an unvented cylinder and wondered whether it would come complete with expansion vessel and control devices?

Q. Do you sell direct to the public?

Q. Do you produce dual coil cylinders that can be heated from two sources such as a conventional boiler and a secondary source such as solar panels?

Q. What is the best way to use the immersion heater to save money, do I leave it on all the time or do I just use it to heat the water to the correct temperature?

Q. I have had an indirect 1200 x 450 grade 3 cylinder fitted, what is the maximum length of the immersion heater that can be fitted, 36 or 42 inches?

Q. What type and size of cylinder is the best to buy?

Q. Where can I find a plumber to install/service my cylinder?

Q. What is the warranty on my cylinder?

Q. What is the difference between a Tornado and a Tempest?

Q. What grade of cylinder do I need?

Q. What is the difference between vented and unvented cylinders?

Q. What is the difference between a thermal store and other cylinders?

Q. Can I use your cylinders with an Aga/Raeburn range?

Q. I cannot get sufficient pressure/flow rate, what can I do?

Home & Family  ·  Contractors   ·   Distributors    ·    Plumber & Installer