FAQS FOR CONSUMERS

Question:

I am thinking of buying a Tornado and the literature states that it needs a 22mm cold feed. The feed to my house is 15mm, is this a problem?

Answer:

Yes - all connections on the Tornado / Tempest range are 22mm diameter, being the required diameter to achieve flow rates to gain the best performance from the cylinder.

Question:

I have found a booklet which has a section where installation and service information should be logged. Who should complete this, and if it is not filled in is my guarantee affected?

Answer:

Yes - all unvented mains pressure cylinders require an annual service and should be installed by a suitably qualified person. Records supporting this information will be required should the guarantee be called into effect, and the booklet should be completed by the plumber/heating engineer carrying out the work.

Question:

I am looking to buy an unvented cylinder and wondered whether it would come complete with expansion vessel and control devices?

Answer:

Tornado and Tempest unvented cylinders are supplied with all necessary components, an expansion vessel and control devices as a package.

Question:

Do you sell direct to the public?

Answer:

No we don’t but you can find your nearest stockist by using our on-line guide.

Question:

Do you produce dual coil cylinders that can be heated from two sources such as a conventional boiler and a secondary source such as solar panels?

Answer:

Yes, we produce twin coil versions of our vented and unvented cylinders with dimensions to suit many requirements.

Question:

What is the best way to use the immersion heater to save money, do I leave it on all the time or do I just use it to heat the water to the correct temperature?

Answer:

To ensure a supply of hot water whenever it is required leave the immersion heater switched on.

Question:

What type and size of cylinder is the best to buy?

Answer:

There are many variables affecting the choice of cylinder, try our on-line cylinder guide within the home and family section.

Question:

Can I use your cylinders with an Aga/Rayburn range?

Answer:

Yes – with the correct type and model, contact us for further details.

Question:

I cannot get sufficient pressure/flow rate, what can I do?

Answer:

If you have a vented cylinder fed from a header tank, you could consider installing an unvented mains pressure cylinder or thermal store.

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