What water can I supply my Telford Copper and Stainless Cylinder with?

What water can I supply my Telford Copper and Stainless Cylinder with?

The guarantee on our stainless-steel unvented cylinders is only applicable when installed on public mains water supplies, this does not include any private water supplies such as a bore hole.

Governance on public mains water is strict and thus the chemical and microbiological limits that are set enable us to design our products to work within these. As private water supplies are not subject to the same standards and regulations as public mains, the chemical and microbiological makeup in each supply can vary, often by a high degree.

Identifying a root cause of corrosion can also be extremely difficult, high-tech tests such as SEM and EDX element mapping can be used, but often once a cylinder has been uninstalled and exposed to the atmosphere, traces of the chemical that has caused the failure are no longer detectable.

Whilst stainless-steel has high corrosive resistant properties, there are certain elements that can break the protective barrier and cause corrosion, such as Chlorine, Iron and bacterium such as P.Aeruginosa that forms a biofilm that allows corrosive ions to enter the metal surface.

As a result of these variables, we do not guarantee our product on private water supplies and unfortunately do not have a product available that we would guarantee.

These terms are available on our website and provided in the installation manual upon receipt of the product. Whilst we sympathise that this may not have been conveyed to you by the person/s responsible for the installation, we cannot assist with any refunds or compensation for the faulty product.



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